Welcome to HelpMe!! 

Helpme has a new look! Please click the icon of the section to access the pages for that section. 
 
To submit a ticket via the "New IT Portal" Click here.
 
“Please note that due to COVID-19 related illnesses, you may experience slight delays with the Global Service Desk in responding to your incidents and requests at this time. We will continue to work as quickly as possible.”

Request Directory

You can request access, creative support, reports, etc.

Procure-to-Pay


Do you need assistance with buying or renting goods and services, p-cards, bid support, setting up suppliers, or payment requests?

Event Support


Will you be launching an event soon and need to request a website, equipment, etc.?

Financial Support


Do you need assistance with reclassing expenses or have questions about donations?

Legal/Risk Management


Do you need a COI, Claim Reporting Form, Legal Hold Request, ART Submission Form, etc.?

Marketing & Communications


Do you need help with Communications & Marketing or Creative work?

Meetings & Travel


Do you need assistance with Concur Travel or selecting a meeting solution?

Operations Support


Have a system enhancement idea? Do you need help with printing, shipping etc?

Information Technology


Need assistance with your office phone, mobile device, printer, returning requipment to IT, etc.?

Report Requests


Do you need a Customer List, Historical Event Information, List of Participants, etc.?

System Access & O365


Are you new to ACS and need to request Access to a system or has your role changed? Do you need to setup a Teams site?

Talent Management


Do you need assistance with employee management, Onboarding, Job Seperations, Titles Changes, etc.?

Volunteer, Donor & Event Participant Support Requests


Do you need assistance with supporting a volunteer, donor, or event participant request?

"How To" Helpful Resources

Information to help you perform (QRGs, etc.)

Security Awareness / MFA


PingID / Multifactor Authentication, Security Awareness, Phishing, Lost/stolen Equipment.

Password Issues


Change your computer login/network password, ADP Password, FAQ for Password Resets, etc.

Quick Reference


A link to quick reference guides, videos, and glossaries.

Working Remotely


Tips and Tricks along with other information for working remotely outside of an ACS office.