Procure-to-Pay Support Requests:
If you need assistance with any of the forms listed below, please visit the ACS Marketplace Resource Library. If you have general P-Card and expense questions, please review P-Card and Expense resources found on Society Source at Supply Chain for Me. If you need additional support after reviewing the resources, please submit a ticket through the Service Desk Portal
Request an ACS Marketplace License
Please consult your manager to request a license. If approved, you will need to complete the necessary training and then your manager may submit a request for access form.
Contact Bank of America at (888) 449-2273 for support with the following p-card requests:
Create a Service Desk incident for support with the following p-card requests:
Contact Concur Support Desk (866) 793-4040 or login to Concur and reference the Help section for assistance if you experience difficulties or have questions about their system when using Concur for your expenses.
Create a Service Desk incident for support with unresolvable expense report errors and questions relating to the expense policies.
How To Buy Guidelines: To provide the best stewardship of ACS resources, we have implemented a set of policies and processes that govern how we spend the resources. Prior to buying or paying for goods or services refer to the How To Buy Guidelines. You can select the link to the full list, or search from the bottom of the ACS Marketplace Launch page.
The following forms/emails will help with the supplier account set up in ACS Marketplace:
Purchases & Rentals
The following forms will assist you with purchasing or renting goods or services and can be accessed under the purchasing forms on the ACS Marketplace home page:
Payments Requests & Reimbursements
The following forms will assist you with setting up payments for individuals, grants, and pre-paid postage, and are available under Payment Forms on the ACS Marketplace home page:
The following forms will assist you with maintaining business continuity and are available under My Actions on the ACS Marketplace home page: