Procure to Pay

Procure-to-Pay Support Requests:       

If you need assistance with any of the forms listed below, please visit the ACS Marketplace Resource Library. If you have general P-Card and expense questions, please review P-Card and Expense resources found on Society Source at Supply Chain for Me.  If you need additional support after reviewing the resources, please submit a ticket through the Service Desk Portal

Request an ACS Marketplace License

Please consult your manager to request a license.  If approved, you will need to complete the necessary training and then your manager may submit a request for access form.

P-Card Support

Contact Bank of America at (888) 449-2273 for support with the following p-card requests:

  • Card activation, Card authorization or declined inquiries, Questions about a transaction, Limit inquiries, Report fraud, PIN reset, Card replacement, Change of address

Create a Service Desk incident for support with the following p-card requests:

  • Manager approval required: New p-card account, Credit line increase, Cash advance, Card deactivation
  • Manager approval not required: P-Card reinstatement, Name change

Expense Support

Contact Concur Support Desk (866) 793-4040 or login to Concur and reference the Help section for assistance if you experience difficulties or have questions about their system when using Concur for your expenses.

Create a Service Desk incident for support with unresolvable expense report errors and questions relating to the expense policies.

Buying at ACS

How To Buy Guidelines:  To provide the best stewardship of ACS resources, we have implemented a set of policies and processes that govern how we spend the resources.  Prior to buying or paying for goods or services refer to the How To Buy Guidelines.  You can select the link to the full list, or search from the bottom of the ACS Marketplace Launch page.   

Supplier Set Up 

The following forms/emails will help with the supplier account set up in ACS Marketplace: 

Purchases & Rentals 

The following forms will assist you with purchasing or renting goods or services and can be accessed under the purchasing forms on the ACS Marketplace home page:

  • Purchasing Forms: Event Rental, IT Hardware, IT Software, Non-Catalog, Conference Direct Meeting Planning
    • NOTE:  Prior to placing an order for IT Software review the lists of approved and prohibited software.
  • Procurement Support Form: Use this form to request assistance with purchases that require competitive bids or buyer support with large custom orders or special buying projects (ie: product selection, supplier selection, etc.) 

Payments Requests & Reimbursements 

The following forms will assist you with setting up payments for individuals, grants, and pre-paid postage, and are available under Payment Forms on the ACS Marketplace home page: 

  • Payment Forms: Non-standard Payment Request, Volunteer Reimbursement, Gaming Winner Payment, Security Officer Payment, Grant Payment Request, Pre-paid Postage Funds Transfer
  • Recurring Payment Request – Use this form when ACS will need to remit multiple payments to a supplier or payee related to the same order or contract.


The following forms will assist you with maintaining business continuity and are available under My Actions on the ACS Marketplace home page:

  • Reassignment Request: Use this form when you need to reassign ACS Marketplace active transactions to a different requester. If you only need to temporarily delegate approval authority, do not use this form. Go to your settings and set delegation. 
  • Setup Delegate Approver: Use this form to setup a temporary delegate approval authority