Information Technology

Need assistance from IT? Please review the below information to guide you in the right direction.

Service Desk Portal Support

For non-urgent support, please create your own Service Desk ticket via one of two forms on the Service Desk Portal.  Please review the descriptions below to determine if you should create a Service Reques ticket or an Incdent ticket or refer to the QRG's below.

• An Incident is an unplanned interruption to or quality reduction of an IT service.  Incidents interrupt noral service, such as when a user's computer breaks or when the VPN won't connect.
• A Service Request is a request from a user for something to be provided such as account credentials, new hardware, license allocation, etc.  A Service Request may require manager approval before IT fulfills it.

Mobile Device Support

• Email/Calendar Access Request
• Email/Calendar Setup Instructions for your Android and iOS Devices
• Updating your Computer Login/Network Password on your device after a password reset
• How to accept MFA certificate on your device

Printer Support

• Installing a printer (ACS Network, ACS Desktop, Personal, etc.)
• Set or Reset you locked printing code(For use on Ricoh's)
• Ricoh Quick Reference Guide
• Ricoh Copier Issue

Returning Equipment to IT

• Have equipment needing returned to IT? Please following the instructions at the link above.

Office Phone Support