Need assistance from IT? Please review the below information to guide you in the right direction.
Service Desk Portal Support
For non-urgent support, please create your own Service Desk ticket via one of two forms on the Service Desk Portal. Please review the descriptions below to determine if you should create a Service Reques ticket or an Incdent ticket or refer to the QRG's below.
- An Incident is an unplanned interruption to or quality reduction of an IT service. Incidents interrupt noral service, such as when a user's computer breaks or when the VPN won't connect.
- A Service Request is a request from a user for something to be provided such as account credentials, new hardware, license allocation, etc. A Service Request may require manager approval before IT fulfills it.