Working Remotely

Below you will find Tips and Tricks as well as other helpful information when working outside of an ACS office. 

Alert: If you are experiencing slowness while at home, please ensure there are no other devices/users on your network where possible. Please consider checking with your Internet Service Provider regarding your bandwidth requirements or slowness.

Are you using Teams? We need your feedback!

Have feedback that you'd like to give on your experience with Microsoft Teams or Teams Live Event? Please take a moment and submit your feedback here. Please remember that any technical issues that you need assistance, please use "Ask Navi/Live Chat."

Computer/Network/Logging in Remotely

• Accessing Microsoft products from the web
• Multifactor Authentication for Cisco VPN QRG
• How to use PingID and log into Cisco AnyConnect VPN
• Register an additional device for PingID(MFA)
• Password Reset Instructions
• Cisco VPN installation on a non-ACS Computer
• Troubleshooting home network equipment and internet connectivity
• Connecting your ACS Desktop to your home network

Temporary Work from Home Mobile WiFi Device Request

Staff needing temporary wireless internet access may request a Wi-Fi device from Steamline Support, with their manager's approval, should contact the Senior Manager of Support Services in their area. There is a cost of $220/month.

Phone 

• Forwarding an Avaya phone extension to another number
• Accessing Avaya voicemail remotely
• Skype for Business PSTN phone options
• Making a call using Microsoft Teams

 

Engaging with colleagues

Now is the time to make the switch to Microsoft Teams to make staying engaged with your colleagues even easier. Microsoft Teams allows for chats, calls, and video messaging to one other person or to your entire team. By creating a team chat, your team can stay engaged throughout the day, get answers to questions quickly, and have a little fun while working.

Hosting a meeting

If you are hosting a meeting virtually, iVirtual on Society Source offers a variety of resources to have a successful meeting. Microsoft Teams and Teams Live Event are the preferred tools for all Society meetings, but this resource will help you determine which technology to use to meet your need. Additionally, follow these best practices when preparing for and hosting a virtual meeting. 

General Items

• How do I print from/to a PDF document
• Updating Outlook Signature
• Keeping your computer clean

Have an iPad? Check out the resources below:

• How to access Society Source on an iPad or Mobile Device
• How to access Salesforce on an iPad
• How to access Microsoft Online or O365 on an iPad
• How to access ADP on an iPad

Microsoft Office Lens - PDF Scan

The Society has approved the Microsoft Office Lens app for use during this emergency time. Please review the instructions for use before downloading.

• Instructions for Use
• ACS Laptop install - please contact the Service Desk for assistance
• iPhone/iPad install
• Android install

Still need help?

Please use the "Ask Navi/Live Chat" option for further assistance.