Important Service Desk Update: The Service Desk is preparing for reimplementation. If you have an open ticket, please respond before May 17 – open tickets will not be transferred. On May 18 & 19, no tickets may be submitted by self-service, nor will the Service Desk create a ticket by phone or chat. The Service Desk will be available by phone at 877-243-5753 for support. The new platform will be fully available on May 20.

VPN

Working outside of an ACS office, a connection to Cisco AnyConnect VPN is recommended for security reasons.

Connect to Cisco AnyConnectVPN

  1. Select a Wi-Fi network connection for your PC.
  2. Search “Cisco AnyConnect” from the Windows start menu and launch the app.

How to Connect

In the linked document above, see the bottom of page 2 for VPN instructions and screenshots.

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