Important Service Desk Update: The Service Desk is preparing for reimplementation. If you have an open ticket, please respond before May 17 – open tickets will not be transferred. On May 18 & 19, no tickets may be submitted by self-service, nor will the Service Desk create a ticket by phone or chat. The Service Desk will be available by phone at 877-243-5753 for support. The new platform will be fully available on May 20.

Multifactor Authentication (MFA) PingID

Multifactor authentication is a layered approach to securing data and applications where a system requires a user to present a combination of two or more credentials to verify a user’s identity for login. (Cybersecurity & Infrastructure Security Agency, CISA)

ACS uses PingID to achieve this high-level of security.

PingOne is used to connect mobile devices. See more information on the Mobile Devices page on HelpMe.cancer.org.

PingOne Portal

PingOne Portal is where you can reset your password, unlock your password, as well as manage your Ping MFA Devices. 

PingID MFA Registration Quick Reference Guide

The link above leads to the quick-read instructions.

PingID Multifactor Authentication Registration Guide

The link above is a more in-depth set of instructions.

PingID Multifactor Authentication FAQs

This link will answer questions.

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