Important Service Desk Update: The Service Desk is preparing for reimplementation. If you have an open ticket, please respond before May 17 – open tickets will not be transferred. On May 18 & 19, no tickets may be submitted by self-service, nor will the Service Desk create a ticket by phone or chat. The Service Desk will be available by phone at 877-243-5753 for support. The new platform will be fully available on May 20.

Social Media

Content

Use this form to provide social media content and our Social Media team will post it on a nationally managed channel.  

Real-Time Engagement

Use this form to request engagement from a nationally managed social media channel.  

Metrics

Use this form to request metrics from specific social media campaigns.

If your campaign has budget allocated to support advertising, collaborate with the Paid Media team to secure strategic media placements, including Google ads, social media ads, display ads, print ads, and more.

YouTube Video

Please submit this form if you need to upload a video file to our American Cancer Society YouTube channel. 

Mobile Platform

Use this form if you’d like to request assistance with the FUNdraising App push notification, Technology Vendor Evaluation, Text-to-Give report, or Mobile Subject Matter Expertise. 

Live Broadcast

Use this form explain your needs regarding a livestream request, ensure that the customer experience aligns with channel strategy, and manage digital and creative team capacity. 

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