Important Service Desk Update: The Service Desk is preparing for reimplementation. If you have an open ticket, please respond before May 17 – open tickets will not be transferred. On May 18 & 19, no tickets may be submitted by self-service, nor will the Service Desk create a ticket by phone or chat. The Service Desk will be available by phone at 877-243-5753 for support. The new platform will be fully available on May 20.
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Pcards (purchasing cards)

ACS Pcards are primarily intended for use with business travel and related expenses. Please consult with your manager to determine which roles may require a Pcard.

ACS Pcard Program Introduction

Cardholder Agreement of Responsibilities

Pcard and Expense Policy

Pcard and Expense FAQ

Concur Travel and Expense Resource Guide

P-Card and Expense Resource Guide

Pcard Support through Service Desk

  • request a new pcard account (allow 21 days)
  • request a credit line increase (allow 7 days)
  • request a reinstatement (cards must be current, allow 7 days)
  • report a name change
  • deactivate a card
  • request cash advance activation (allow 7 days)

Please Contact Bank of America at (888) 449-2273 for support with these items:

  • card activation
  • card authorization or declined inquiries
  • card replacement
  • change of address
  • questions about a transaction
  • limit inquiries
  • report fraud
  • PIN reset
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