Important Service Desk Update: The Service Desk is preparing for reimplementation. If you have an open ticket, please respond before May 17 – open tickets will not be transferred. On May 18 & 19, no tickets may be submitted by self-service, nor will the Service Desk create a ticket by phone or chat. The Service Desk will be available by phone at 877-243-5753 for support. The new platform will be fully available on May 20.

Reclasses

Expense and Revenue are the two reclass processes at ACS.   

NetSuite Expense Reclass Request QRG

Please refer to this document (linked above) for instructions on completing the following steps.

If you have questions about reclasses, please reach out to [email protected].  

Expense Reclass (NetSuite) 

Employees must complete both of the following steps…

  1. Expense Reclass & Intercompany Journal Entry Form Prepare this form if you have an expense reclass request of a sum equal to or greater than $500. Once complete, save and proceed to the next step.
  2. Expense Reclass & Intercompany Journal Entry Request (Service Desk) Attach the Expense Reclass & Intercompany Journal Entry Form to the reclass request in the Service Desk form. Coding will be corrected in NetSuite once the reclass is approved.

Revenue Reclass 

Revenue reclass requests are to be submitted in Salesforce through the Revenue Reclass Requests App. Once the request has been submitted, the information is reviewed by a finance team member for approval. Reclasses can only be submitted for payments of $250 or greater for:

Launch Salesforce

  • A single or bulk reclass – Reclass one or more payments to a single Society Key+3 
  • A split gift reclass – Split a single payment to multiple segments (i.e. Society Key+3) 
  • A split donor reclass – Split a single payment among multiple donors 

ACS CAN Donation Reclass 

For reclasses involving an ACS CAN donation, please contact Pam Traxel at (202) 661-5740 or [email protected].

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