If you are locked out, have forgotten, or want to change your password for security reasons, follow the instructions linked here.
OR
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Follow these instructions
1. If you are in an ACS office and connected to Wi-Fi, you may skip to Step 2. Otherwise, connect to Wi-Fi and connect to VPN (Cisco Secure Client). You must be connected to VPN to change your password.
2. Quit/exit any open applications including Outlook and Teams. If you are logged on to any secondary PCs, please log out during this time.
3. To change your password:
Press CTRL+ALT+DEL on your keyboard and choose “Change a Password.” If the system does not automatically select your account, please select the icon directly above your username to begin the password change process.Password requirements:
- Must be a minimum of 14 characters
- Recently used passwords cannot be reused
- Must not contain your account name or parts of your full name
- Must use one special character
- Does not expire
- Must not be changed more than once in 72 hours
4. Reopen Outlook and Teams. If you are prompted for a password, please enter your new password and check the box that states “Remember My Credentials.”
NOTES
If you have your email configured on an iOS or Android device, you will want to update your saved password as soon as possible to prevent any account lockouts.
If you change your password and then find that you are unable to access a particular service, wait a few minutes and try again. Your password change is synchronized to several systems, and it may take some time for your password change to be processed.
You can use any internet connected device previously registered with Okta Verify to change your password.
When you change your Okta password, it synchronizes with your Active Directory (AD) password. Meaning your Microsoft and network/Windows passwords are all updated simultaneously.
If your account has been disabled or has expired, please contact the Service Desk.