We are always striving for the best working environment at ACS. Sometimes this involves changing current systems or technology for an upgrade. Check back on this page for updates to documentation and help guides as they are introduced.
Teams Audio and Video Settings
Migrating to a New Mobile Phone
Replacement Computer Toolkit
Windows 11 Toolkit
Quick Reference Guide Menu
Reset Password QRG
Screenshots for Reset Password instructions above
Raise Request
The link above is for instructions on how to Raise a Request. Access to Raise a Request is obtained by going to the Service Desk Portal (link at the top of the page). Raise a Request is a claim for something to be provided, such as account credentials, new hardware/software, or license allocation.
Raise Incident
The link above is for instructions on how to Raise an Incident. Access to Raise an Incident is obtained by going to the Service Desk Portal (link at the top of the page). Use this for any unplanned interruption to a Digital Solutions service or a reduction in service quality. This could include a password reset, a laptop malfunction, an application performance issue, etc. Once an incident is raised, the Service Desk evaluates the submission for resolution, reassignment, or escalation.